We answer messages in the order they arrive and reply within one business day, Monday to Friday. If you write over a weekend or a public holiday, expect an answer on the next working day.

Start with the goal rather than the ingredient. Pick the collection that matches what you are trying to change, whether that is Performance, Sleep and Recovery, Focus and Cognition, Daily Essentials, Gut Health or Beauty and Wellness, and take the first pick in that category. If you would rather we narrowed it down for you, email us and tell us what your week looks like.

Yes, and most people eventually do. A sensible approach is to add one formula at a time, give it a few weeks so you can tell what it is doing, then layer the next one in. If you take prescription medication or have an existing health condition, speak to your doctor or pharmacist before combining supplements.

Orders are processed within 2 to 5 business days, because every formula is prepared and labelled to order. Once dispatched, US deliveries usually arrive within a further 3 to 7 business days. You will get an email with tracking as soon as your parcel leaves the facility.

Shipping is calculated and shown at checkout before you pay, and it is free on orders over $60.

We currently ship within the United States. If you are ordering from elsewhere, email us before you place the order and we will tell you whether we can reach you.

Sometimes, but only if you are quick. Email us with your name and order number as soon as you spot the mistake and we will try to correct it before the parcel is dispatched. Once it has left the facility the address cannot be changed.

Usually. Larger orders are occasionally split across more than one parcel, and those can arrive a day or two apart. Each parcel is tracked separately and you will receive tracking for all of them.

Use the tracking number in your dispatch email. If the tracking has not moved for several days, or it says delivered and nothing has arrived, email us with your order number and we will chase it with the carrier.

Email us straight away with your order number and a photo if something is damaged. We will replace it or refund it. Please tell us within 30 days of delivery so we can put it right.

You have 30 days from delivery to request a return. Items must be unopened, unused and in their original packaging, and you will need proof of purchase. For safety reasons we cannot accept opened supplements or used personal care products. Email us first, because parcels sent back without an agreed return will not be accepted.

Our formulas are intended for healthy adults. They are not suitable for anyone under 18, and if you are pregnant, breastfeeding, taking prescription medication or managing a health condition, check with your doctor before starting anything new. These statements have not been evaluated by the Food and Drug Administration and these products are not intended to diagnose, treat, cure or prevent any disease.

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