Shipping Policy
Our Shipping Policy outlines essential information regarding how we handle orders and ensure timely delivery. Zodiac Supplements currently ships within the United States. If you are ordering from outside the US, please contact us at support@zodiacsupplements.com before placing your order, and we will let you know whether we can reach you.
Order Processing
Each order is processed with care. Our formulas are prepared and labeled to order, which means every order goes through a short production step before it ships. Orders are processed within 2 to 5 business days (excluding weekends and public holidays) after you receive your order confirmation email. You will receive a second notification with tracking as soon as your parcel leaves the facility.
Delivery Times
Once dispatched, US orders typically arrive within 3 to 7 business days. Please note that delivery estimates are provided by the carrier and are not guaranteed. Factors such as weather, public holidays, and carrier backlogs can add time to your delivery. Rest assured, we will always help you chase a parcel that has stalled.
Shipping Costs
Shipping charges are calculated and displayed at checkout before you complete your payment. Additionally, shipping is free on orders over $60, making it more convenient for our customers.
Split Shipments
For larger orders, it’s possible that items may be packed into more than one parcel, and those parcels may arrive a day or two apart. Each parcel is tracked separately, and you will receive tracking information for all of them.
Incorrect Addresses
Please double-check your shipping address carefully at checkout. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange redelivery, which may incur an additional shipping charge.
Lost or Damaged Parcels
If your parcel is damaged in transit or if the tracking shows it was delivered but nothing has arrived, please email support@zodiacsupplements.com with your order number. We will investigate the situation with the carrier and rectify it as needed.
Questions
If you have any questions regarding our shipping policies, feel free to reach out to us at support@zodiacsupplements.com. Our team will respond within one business day to ensure your inquiries are addressed promptly.
