The Refund & Return Policy is designed to give our customers confidence in their purchases. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To ensure a smooth return process, it's important that your item is in the same condition that you received it—unworn or unused, with tags, and in its original packaging. Additionally, you'll need the receipt or proof of purchase to complete your return.
To start a return, you can contact us at support@zodiacsupplements.com. If your return is accepted, we will send you a return shipping label, along with detailed instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted under our Refund & Return Policy.
For any questions regarding returns, feel free to reach out to us at support@zodiacsupplements.com.
Damages and Issues
It's essential to inspect your order right after you receive it. If the item is defective, damaged, or if you received the wrong item, contact us immediately. This allows us to evaluate the issue and resolve it promptly under our Refund & Return Policy.
Exceptions / Non-Returnable Items
While we strive to offer a generous return policy, certain items cannot be returned, including perishable goods such as food, flowers, or plants, custom products like special orders or personalized items, and personal care goods like beauty products. In addition, we do not accept returns for hazardous materials, flammable liquids, or gases. If you have concerns regarding a specific item, please get in touch with us.
Unfortunately, items purchased on sale and gift cards are also non-returnable.
Exchanges
The fastest way to secure the item you desire is to return the product you have. Once the return is accepted, you can make a separate purchase for the new item under the Refund & Return Policy.
Refunds
Once we've received and inspected your return, we will notify you about the approval or rejection of your refund. If it’s approved, you will be automatically refunded through your original payment method. However, please remember that it may take some time for your bank or credit card company to process and post the refund.
